Special Assistance at Kerry Airport

Persons with Reduced Mobility

Listen to our Kerry Airport Podcast for passengers who require special assistance by double clicking on this icon. The Kerry Airport Podcast series also includes information on timetables and facilities.

English language version follows below.

Persons with Reduced Mobility

Kerry Airport is committed to making their current facilities user friendly to
accommodate the requirements and needs of any passenger with reduced mobility or
those who require assistance. We are committed to making your journey as enjoyable
as possible.

Persons with disabilities or persons with restricted mobility may require different levels
of assistance as they pass through the airport.

Departing Passengers will be given assistance appropriate to their needs including:
• Assistance from their Car, Taxi or Bus to the terminal

• Assistance at check-in

• Assistance through security to the Departures lounge

• Boarding the aircraft

Arriving Passengers will be given assistance appropriate to their needs including:

• Disembarking the aircraft

• Proceeding from the aircraft, with completion of immigration procedures to the arrivals hall

• Collection of luggage

• Moving from the arrivals hall to the designated meeting point, the Customer Service
(Reservations) Desk

• Assistance to your car, taxi or bus

Our staff are trained in looking after persons with reduced mobility and will give
whatever assistance is required to ensure you have a pleasant journey through the
airport.

NOTIFICATION TO YOUR AIRLINE
In order to deliver the most effective service to passengers who require these services,
persons with reduced mobility should contact and notify their airline, travel agent or tour
operator with details of their assistance requirements at least 48 hours in advance of the
departure of their flight.

Passengers can contact the airlines reservation centres on the following numbers:
Aer Arann 0818 210 210
Ryanair 01 2497 761

DEPARTING PASSENGERS

PERSONS REQUIRING ASSISTANCE FROM THE CAR PARK
Persons who need assistance to go from their car to the terminal building should drive to the
entrance to the Short Term Car Park and press the Assistance Button on the entrance ticket
machine. The call will be answered by one of our Customer Services staff and you should
state what type of assistance you require. Press the button for the ticket and when you take it
the barrier will be raised. Turn left immediately and drive approx. 40 metres towards the
terminal building and park in the designated Disabled Parking area on the right where a
member of our ground crew will give whatever assistance you require. If there is a delay in
getting assistance please call 066-9764644. When you return from your destination you
should go to the Customer Services (Reservations) desk and our staff will calculate the
parking fee at the lower long term rate.

PERSONS REQUIRING ASSISTANCE FROM TAXIS
Passengers arriving by taxi who require assistance from the taxi to the terminal should get the
driver to park in the set down area of the short term car park which is immediately in front of
the terminal entrance and ask the driver to go to the Customer Services (Reservations) desk
and ask our staff to arrange assistance. A member of our ground crew will give whatever
assistance you require.

PERSONS REQUIRING ASSISTANCE FROM BUSES
The bus stop is almost immediately in front of the entrance to the terminal. Passengers
needing assistance from the bus should ask the bus driver to go to the Customer Services
(Reservations) desk and ask our staff to arrange assistance. A member of our ground crew
will give whatever assistance you require.

PERSONS REQUIRING ASSISTANCE FOR CHECKING-IN
Persons requiring assistance with check-in should go to the Customer Services
(Reservations) desk which is located immediately in front of you when you enter the
terminal. Our staff will then arrange whatever assistance you require including check-in,
passage through security, and boarding the aircraft.

PERSONS REQUIRING ASSISTANCE AFTER CHECKING-IN.
Persons who do not need assistance at check-in should check-in as normal and advise our
check-in staff what type of assistance you require. Our staff will arrange whatever assistance
you require including passage through security and boarding the aircraft.

SECURITY
All passengers must pass through the security point before reaching the departures lounge.
This search may be carried by hand or by using a hand held metal detector. If required a
private search area away from the main area can be provided.

ARRIVING PASSENGERS
The airline will notify the airport authority that a passenger needs assistance in disembarking
from the aircraft. On arrival you will be met at the aircraft, and the assistance appropriate to your
needs will be provided, including:

• Disembarking the aircraft

• Proceeding from the aircraft, with completion of immigration procedures to the arrivals hall

• Collection of luggage

• Moving from the arrivals hall to the designated meeting point, the Customer Service
(Reservations) Desk

• Assistance to your car, taxi or bus

If your family or friends are meeting you at the airport, the designated point where they can
meet you is the Customer Service (Reservations) Desk.

WHEELCHAIRS
We have a number of wheelchairs available for passengers for use within the airport. Please
ask our staff at check-in or at the Customer Service (Reservations) desk if you need one. This
service is free of charge.

Details are available from the Customer Service (Reservations) Desk for:

• Wheelchair accessible taxis

• Wheelchair maintenance/repair companies

• Wheelchair rental (Irish wheelchair association)

COMPLAINTS
If you are not satisfied with the assistance that you receive complaints should be made in the
first instance to the Airport Manager, Kerry Airport, Farranfore, Co. Kerry or if you are not
satisfied with the response you may write to the Commission for Aviation Regulation,
Alexandra House, Earlsfort Terrace, Dublin 2.

If you have any queries in advance of travel you can contact our customer service desk at
Telephone +353-(0)66 9764644 or by email: info@kerryairport.ie

QUALITY STANDARDS PDF download

This information is also available in German and Irish languages. Please click highlighted links.

Personen mit eingeschränkter Mobilität

Daoine nach bhfuil in ann Gluaiseacht go hÉasca